Privacy Policy

PRIVACY

POLICY

Welcome to e2E Group Limited's privacy policy.

e2E respects your privacy and is committed to protecting your personal data.

This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your pricay rights and how the law protects you.

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this Privacy Policy

This privacy policy aims to give you information on how e2E collects and processes your personal data through your use of this website, including any data you may provide through this website when you access it using www.e2egroup.co.uk

It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.

e2E is the Controller and is therefore responsible for your personal data (collectively referred to as e2E, “we”, “us” or “our” in this privacy policy). e2E is responsible for this website.

e2E comprises a number of legal entities. This privacy policy is issued on behalf of all the legal entities in the e2E Group so when we mention e2E, “we”, “us” or “our” in this privacy policy, we are referring to all the relevant companies in the e2E Group responsible for processing your data.

If you have any questions about this privacy policy, including any requests, please use the contact details set out below.

Contact Details

Our full details are:

Full name: e2E Services Limited
Email address: 
privacy@e2egroup.co.uk Postal address: 3 Silver Court, Watchmead, Welwyn Garden City, AL7 1LT

Changes to the Privacy Policy and your duty to inform us of changes:

This version was last updated in May 2018. We may change this privacy policy and will notify you by posting updates on our website.

It is important that the personal data we hold about you is accurate and current.

Please keep us informed if your personal data changes during your relationship with us.

Third Party Links

 

 

THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, job title, department and company, email address and telephone numbers.
  • Financial Dataincludes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address information, your login data where appropriate, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time

HOW YOUR PERSONAL DATA IS COLLECTED

We use different methods to collect data from, and about you, including through:

Direct Interactions

 

You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, e mail or otherwise.

This includes personal data you provide when you apply for our products or services; provide us with a business card, request marketing information to be sent to you or give us some feedback.

Internet Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website. Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Third Parties or Publicly Available Sources

 

We may receive personal data about you from various third parties and public sources as set out below:

analytics providers

advertising networks

search information

 

HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to.

Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party), and when your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

You have the right to withdraw consent to marketing at any time by contacting us at privacy@e2egroup.co.uk

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

The table below describes the ways we plan to use your personal data, the type of data we hold and the legal bases by which we do so.

Your personal data may be processed for more than one lawful reason depending on the specific purpose for which your data is used. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been stated.

Purpose/Activity

Type of Data

Lawful basis for processing (including legitimate interest)

To register you as a new customer

Identity
Contact

Performance of a contract with you

To process and deliver your order including managing payments, collecting/recovering monies owed to us, providing product/consultancy support

Identity
Contact
Financial
Transaction
Marketing/Communications

Performance of a contract with you
Necessary for our legitimate interests (to recover debts due to us)

 

To manage our relationship with you which will include notifying you about changes to our terms or privacy policy, asking you for feedback

Identity
Contact
Financial
Transaction
Marketing/Communications

 

Performance of a contract with you

Necessary to comply with a legal obligation
Necessary for our legitimate interests (to keep our records updated and to understand how customers use our products/services)

 

To administer and protect our business and this website

Identity
Contact
Technical

 

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security)
Necessary to comply with a legal obligation

To deliver relevant website content and marketing to you and determine its effectiveness

Identity
Contact
Marketing/Communications
Technical

 

Necessary for our legitimate interests (to understand how customers use our products/services, to grow our business and to inform our marketing strategy)

To make suggestions and recommendations to you about products or services that may be of interest to you

Identity
Contact
Technical
Usage

Necessary for our legitimate interests (to develop our products/services and grow our business)

To use data analytics to improve our website, products/services, marketing and customer relationships

Technical
Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

MARKETING

We strive to provide you with choices regarding certain personal data uses, particularly around our marketing and advertising.

Please contact us on privacy@e2egroup.co.uk if you wish to update your information, opt-in or out of marketing communications, specify the areas of our business that interest you or ask us to stop communicating with you, subject to our regulatory requirements.

 

 

THIRD-PARTY MARKETING

We will get your express opt-in consent before we share your personal data with any company outside the e2E group of companies for marketing purposes.

OPTING OUT

You can ask us to stop sending you marketing messages at any time by contacting us at privacy@e2egroup.co.uk at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy

CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in the above.

  • Internal Third Parties as set out in Notes below.
  • External Third Parties as set out in Notes below.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.
  • Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY AND PROTECTION

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We will retain the minimum amount of data required for us to supply you with relevant marketing content or in performance of a contract that we have entered into.

Should you no longer do business with us please notify us so that we can remove your data.

We may also retain your data to ensure you are no longer contacted if you wish to opt-out, or to record that your email address is no longer in operation.

If you wish to exercise any of the rights set out above, please contact us at: privacy@e2egroup.co.uk. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable administrative fee if your request is clearly unfounded, repetitive or becomes excessive.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

YOUR LEGAL RIGHTS

You have the right to:

Request access to your personal data (commonly known as a “Data Subject Access Request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data if you want us to establish the data’s accuracy; where our use of the data is unlawful but you do not want us to erase it; where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a legitimate third party you have chosen, your personal data in a structured, commonly used, machine-readable format.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

EXTERNAL THIRD PARTIES

  • Distribution and Delivery partners
  • Suppliers
  • Service providers
  • Professional advisers
  • HM Revenue & Customs, regulators and other authorities

 

NOTES

LAWFUL BASIS

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (whether positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

THIRD PARTIES

Our delivery and value added partners, suppliers of hardware or software and other organisations which we work with to deliver our products and services.

INTERNAL THIRD PARTIES

Other companies in the e2E group acting as joint controllers.